time for a new phone
Vodafone called me today.
(Well they had tried to ring me about 4 times but each time I picked up there was no one on the line. I've read this online before - it's maybe an automated calling system which dials and allows agents to then connect, but maybe all were not free to pick up the call when it actually is connected. But anyway the agent asked me if I had received the PAC code and I said "yes, I got the text". I also told her I had been called a few times with no one answering. She was quite straightforward after the opening exchanges, asking "what can we do to keep you on Vodafone?" I said, "well, offer me a good deal". She asked what phone I wanted, I went "something with a touchscreen".
"How much would you want to pay?"
"About fifteen a month. Are there any phones on 12 month contracts?"
She also asked about minutes, which I mentioned I would be happy to go for anything with "300 or 400" minutes.
She then suggested the Nokia 5800, which is a decent phone (and being Nokia, has a certain prestige associated with it), but which I actually feel is a bit too blocky/rectangular. I wanted smoother curves. She said the plan would have to be 18 months (I went, "that would be my maximum"), and for only £14.83 a month I would get 600 mins + ultd texts.
This is, in reality, a very good offer on a fairly new touchscreen phone.
It was then that I mentioned to her I didn't quite like the Nokia and queried if she had other phones on offer. She asked what I might be interested in. I was frank; I told her I had looked at another phone, "not available on Voda", the LG GT500. It even had GPS functionality, I told her. She mentioned that Voda does not stock LG phones as they have had many customer issues - not sure if true or not - but anyway then goes on to offer the Samsung Jet or Samsung Blade. I quickly check gsmarena for them but she was right in telling me the Jet is better, and it "has GPS too". Bingo!
I say, "Well the T-Mobile contract is coming out at about less than 11pounds a month. Would you be able to reduce the tariff on this?", fully expecting her not to be able to go any lower. However she surprised me with a slightly different take on the discounting, saying, "what if I offered it to you on a 12-month contract instead? If you would be able to make a decision today I can try and ask my manager if he can authorise this". I was pleasantly taken aback. So I confirmed the terms - new phone, 600 mins + ultd txts, 12 mth contract on 14.83 a month. Whipping out my calculator I confirm it is less than 180 pounds, which was about the price I would expect to pay for a 12-mth contract (but with less minutes, on the cashback deal with LG Cookie - the GT500 would be on 18 mths).
"Yes, if he can authorise this I will go ahead with the upgrade today".
Bearing in mind that my mobile reception at work is not good I took pains to keep the same posture and phone position to ensure the call wouldn't be cut off! I held for a while, and she was happy to confirm that she could offer me that deal! Chuffed to bits now.... 180 pounds for the Samsung Jet is a very good deal. It is a similar-spec'd phone to the LG GT500 - 3G connectivity, GPS (but needs internet), even better touchscreen and colour resolution (16M, AMOLED screen, 3.1 inch!), and same 5MP camera with flash. As she was giving me her details for confirmation etc the call got disconnected - but she left a voicemail with the details so I was able to get the info. Also comes thrown in with one month's free GPS access!
Phone will be delivered Thursday to my workplace. Actual line rental would be 30 pounds but they are putting a discount on the line rental. Contract expected to be upgraded on 1st Oct.
Hehhehehhehh.... can't wait to see the new phone! No troublesome cashback claims somemore!
In fact this is the first time I have had a satisfactory offer direct from a mobile network, in all my years of switching phones (and networks). The last time I had a decent offer was carphonewarehouse but that was a SIM-only 200 minutes deal. Which doesn't come close to this!

